Customer satisfaction is at the core of STIB's concerns. It shapes its projects and guides its achievements. In order to satisfy a constantly growing clientele, it is important to understand its needs and change with it.
of passengers benefiting from a waiting time display
STIB intends to deliver a service quality that meets customer expectations. It manages its human and financial resources attentively and rigorously and ensures it has the tools and resources needed to conduct its business for mobility.
Renovation of the Arts-Loi and Schuman metro stations