Activity report 2016

Société des Transports Intercommunaux de Bruxelles

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Activity report 2016

  • Highlights 2016
    • Key figures
    • Editorial
  • Satisfied customers
    • 2016 Barometer
    • Ridership
    • Kilometres travelled
    • Capacity
    • An increasingly attractive offer
      • Increased frequencies
      • The magnetic ticket has disappeared
      • New facilities
      • WiFi in 15 stations
      • Info closer to the customer
      • STIB on social networks
      • Communicating about major projects
    • Network security
      • Reinforcements in stations
      • A "vigilance" telephone number
      • Awareness campaigns
    • A metro that moves and lives
      • Celebrating 40 years
      • An underground festival in 15 stations
  • A high-performing company
    • Financial resources
      • Revenue
      • Expenditure
      • Coverage ratio
    • Investments
      • Developing infrastructures
      • Extension of tram 94
      • Construction of tram line 9
      • North-South M3 metro on the rails
      • New lease of life for the east-west line
      • Network maintenance
      • The fleet is growing
      • Station renovations
    • The service quality
      • 100% of services certified
  • Proud, committed employees
    • Human resources
      • Workforce
      • Recruiting new talent
      • Training employees
      • Ensuring well-being at work
  • Social and societal responsibility
    • Economic commitment
      • Participating in investments
      • The Drive Programme
    • Environmental commitment
      • Increasingly clean vehicles
      • Reducing the impact of its activities
    • Societal engagement
      • 22,000 people reached
      • Meeting schools
      • Combating incivility
      • STIB champions the disadvantaged
      • Network accessibility
      • TaxiBus
  • STIB in brief
    • Management bodies
    • Company structure
    • STIB's values
  • Statistics

Topics

  • Highlights
  • Customers
  • Company
  • Employees
  • Responsibility
  • In brief
  • Statistics

2016 HIGHLIGHTS

Every day STIB employees work together to get Brussels moving, even in exceptional circumstances.

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Key figures

369.5

Million
journeys

7.1/10

Customer
satisfaction

45.6

Million
km travelled

8,295

Staff

1,165

Bus/Tram/Metro
vehicles

82

Bus/Tram/Metro
lines

Editorial

As a public transport company, we have been rocked to the core. But together we have shown that serving Brussels, its inhabitants and its visitors remains our priority.

Brieuc de Meeûs Chief Executive Officer

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Satisfied customers

Customer satisfaction is at the core of STIB's concerns.
It shapes its projects and guides its achievements. In order to satisfy a constantly growing clientele, it is important to understand its needs and change with it.

85%

of passengers benefiting from a waiting time display

A high-performing company

STIB intends to deliver a service quality that meets customer expectations.
It manages its human and financial resources attentively and rigorously
and ensures it has the tools and resources needed to conduct its business for mobility.

Renovation
of the
Arts-Loi
and Schuman
metro stations

100% ’Quality of service’
Certified services

Loyal and committed employees

STIB has over 8,200 motivated and competent employees through whom the public transport company carries out the missions and projects assigned to it by the Brussels-Capital Region.

New recruits

767

Improved energy performance

+14%

Corporate social responsibility

STIB wants to be a responsible business, i.e. a business which helps to meet the economic, social and environmental challenges that Brussels is facing.

100% Green
energy

Accessible
platforms
in 45 stations

  • Highlights
    • Key figures
    • Editorial
  • Customers
    • 2016 Barometer
    • Ridership
    • Kilometres travelled
    • Capacity
    • An increasingly attractive offer
    • Network security
    • A metro that moves and lives
  • Company
    • Financial resources
    • Investments
    • The service quality
  • Employees
    • Human resources
  • Responsibility
    • Economic commitment
    • Environmental commitment
    • Societal engagement
  • In brief
    • Management bodies
    • Company structure
    • STIB's values
  • Statistics
  • Financial report

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