As a public transport company, we have been rocked to the core. But together we have shown that serving Brussels, its inhabitants and its visitors remains our priority.
Customer satisfaction is at the core of STIB's concerns.
It shapes its projects and guides its achievements. In order to satisfy a constantly growing clientele, it is important to understand its needs and change with it.
STIB intends to deliver a service quality that meets customer expectations.
It manages its human and financial resources attentively and rigorously and ensures it has the tools and resources needed to conduct its business for mobility.
STIB has over 8,200 motivated and competent employees through whom the public transport company carries out the missions and projects assigned to it by the Brussels-Capital Region.
STIB wants to be a responsible business, i.e. a business which helps to meet the economic, social and environmental challenges that Brussels is facing.