A new record
Customer satisfaction broke new records in 2016. The satisfaction barometer, conducted annually by an independent market research company, gave STIB a score of 7.1/10. That is the highest satisfaction rating ever achieved by the public transport company. 75% of people surveyed gave it a score higher than or equal to 7/10. And nearly one in three customers think that STIB is getting better. Satisfaction with regards the metro lines remains steady. The tram lines achieved a score equivalent to 7/10 and the bus lines improved slightly (7/10 compared with 6.9 in 2015). Satisfaction in terms of the staff professionalism grew and for the 1st time achieved a score of 7/10.